Cine Live Refund Policy

Last updated: November 2, 2026

Purchases are made through Apple

Every Cine Live purchase (the monthly and yearly subscriptions) is made through Apple and charged to your Apple Account. Apple handles payments and refunds, so we cannot issue refunds directly and never see your payment details.

How to ask for a refund

• In the app: Settings > Legal & Privacy > Request a Refund, then choose the purchase. Apple reviews the request and lets you know the outcome, usually within a few days.
• Or online: https://reportaproblem.apple.com, signed in with the Apple Account you paid with.

Free trial

Each subscription starts with a 7-day free trial for new subscribers. Nothing is charged if you cancel at least 24 hours before the trial ends: Settings > Subscription > Manage Subscription, or your Apple Account settings.

Cancelling a subscription

Cancelling stops the next renewal. You keep every feature until the end of the period you already paid for. Apple does not normally refund the rest of a period you have started, but you can still ask if something went wrong.

Claude and AI shots

Claude and AI shots are billed by Anthropic and Higgsfield to your own accounts with them, not through Apple or Cine Live, so questions about those charges go to Anthropic or Higgsfield. Higgsfield doesn't charge for AI shots that fail or are refused.

Contact

If something isn't working, email support@cinelive.app. We'll help, and we can tell you what to include in a request to Apple.